Continuously improving our service for you

As part of our commitment to the continued development of our service, we closely monitor the feedback we receive and look for ways that we can improve the overall experience for the consumer.

We are currently in the process of:

• Introducing new technology: bringing in new tools to ensure enquiries are answered quickly and efficiently

• Updating online content: providing regular updates on consumer law changes, advice and guidance that is clear and relevant for consumers

• New Chatbot: giving consumers faster, simpler access to guidance on buying products or services abroad and resolving cross-border disputes.

These improvements are all part of our commitment into making UKICC more accessible, responsive and helpful for all UK consumers. Make sure to keep an eye out on our website for more developments!