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Customer service excellence standard

Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.

The Customer Service Excellence Standard

Since 2014, the UK International Consumer Centre has been annually accredited with the Customer Service Excellence ® standard. The Customer Service Excellence ® standard aims to make a tangible difference to service users, by encouraging organisations to focus on their end-users' individual needs and preferences.

For the UKICC to achieve this accreditation, our policies and procedures were subject to robust internal monitoring to ensure the consistent delivery of a high‑quality service. The UKICC has successfully held the Customer Service Excellence® standard since 2014, demonstrating an ongoing commitment to best practice. Our policies and procedures fully meet the requirements of the Customer Service Excellence® framework, and we evidence the continued achievement of this standard through its consistent application in our daily operational activities.

Each year, the UKICC is assessed to confirm that our organisation meets the expected standard level of service:

  • Customer insight

  • Culture of the organisation

  • Information and access

  • Delivery

  • Timeliness and quality of service

As the Customer Service Excellence ® standard is awarded for 12 months, we are assessed each year to continually monitor how we reach these standards.

If you would like more information on the Customer Service Excellence ® standard, please do not hesitate to contact us.