Download letter templates

Can’t find a template that fits your situation? Explore our Consumer Topics for more guidance, or get in touch with UKICC for personalised advice.

Basic cancellation

• Download the basic cancellation letter

Cooling-off period cancellation for goods

• Download the cooling-off period cancellation for goods letter

Cooling-off period cancellation for services

• Download the cooling-off period cancellation for services letter

Faulty goods

• Download the faulty goods letter

Flight delay/cancellation

• Download the flight delay/cancellation letter

Non-delivery

• Download the non-delivery of order letter

Guidance for Using These Template Letters

• Replace anything shown in brackets [] with your own relevant information.

• Remove any options or reasons that do not apply to your situation.

• We recommend sending your letter by registered or tracked delivery to ensure the company receives it. This also adds a level of formality to your complaint.