Goods and services

Find out more about your rights when buying from a business, whether you’re purchasing physical goods, paying for a service, downloading digital content, shopping online, or seeking a refund.

Our guides explain what you can reasonably expect from a trader, what should happen if something goes wrong, and the practical steps you can take to resolve issues confidently and effectively.

Buying goods

Find the knowledge you need when purchasing goods and the obligations of a business.

Buying a service

How to determine if the service meets your requirements and what you can do about it if it's not.

Buying digital content

The Consumer Rights Act 2015 provides clear, established protections for consumers buying digital content, setting out required standards and remedies if something goes wrong.

Shopping online

Find out exactly what you can expect when purchasing goods or services online.

Section 75 and chargebacks

Understanding section 75 and chargebacks.

Intermediaries

Buying through intermediaries: What consumers need to know

Subscription trap

Subscription traps and consumer rights: what you need to know