Download email templates

Can’t find a template that fits your situation? Explore our Consumer Topics for more guidance, or get in touch with UKICC for personalised advice.

Basic Cancellation

• Click to open the basic cancellation email

Cooling-off period cancellation for goods

• Click to open the cooling-off period cancellation for goods email

Cooling-off period cancellation for services

• Click to open the cooling-off period cancellation for services email

Faulty goods

• Click to open the faulty goods email

Flight delay/cancellation

• Click to open the flight delay/cancellation email

Non-delivery

• Click to open the non-delivery email

Guidance for Using These Email Templates

• Replace anything shown in brackets [] with your own details.

• Remove any options or reasons that don’t apply to your situation.

• Before sending, ensure you include all relevant attachments (such as receipts, screenshots, or correspondence) to support your complaint.

• We recommend keeping a copy of your email and any replies for your records, as this can help if the issue needs to be escalated.