Passenger Advice: UK Air Traffic Control Disruption

BBC News has reported disruption at several UK airports, including Heathrow and Gatwick, following a technical problem affecting air traffic control provider NATS. The issue has affected departures and may lead to delays, cancellations and knock-on disruption while airlines and airports recover their schedules.

Incident Summary

The reported incident relates to a technical problem with NATS, the UK’s air traffic control provider. Passengers should expect possible delays or cancellations and should check directly with their airline before travelling to the airport.

• Check your airline’s website, app or customer service channels before travelling, as flight status information can change at short notice.

• Allow additional time for your journey to the airport and continue to monitor updates from your airline and airport.

• Keep essential items with you, including medication, phone chargers, food, water and any items needed for children or vulnerable passengers.

• Keep your mobile phone charged and consider carrying a portable power bank in case you need to contact your airline, travel provider or accommodation.

• Retain receipts for any reasonable additional costs, such as food, drink, transport or accommodation, as these may be needed if you submit a claim.

• If your flight is delayed or cancelled, ask your airline about your available options, including rebooking, rerouting or a refund.

• Keep a written record of your booking reference, flight number, delay length, cancellation notice and any information provided by the airline.

• Review your travel insurance policy to check whether missed departures, delays, cancellations or additional expenses are covered.

Claims and Complaints

If you believe you are entitled to assistance, reimbursement or a refund, contact your airline first and provide copies of any relevant evidence. This may include receipts, booking confirmations, screenshots of delay or cancellation notices, and records of any conversations with the airline or travel provider.

Immediate Next Steps

If you are already at the airport, speak to airline or airport staff for the latest guidance and follow any instructions provided. If you are due to travel later, check your flight status before leaving home and avoid travelling to the airport unless your airline confirms you should do so.

This guidance is intended to help affected passengers prepare, understand their options and keep the information they may need if they later contact their airline, travel provider or insurer.