Air travel rights for disabled passengers
Air passengers with disabilities or reduced mobility are legally entitled to free assistance and priority support to ensure a safe, accessible and comfortable journey.
Your rights when flying with a disability or reduced mobility
If you have a disability or find it harder to move around, you have important rights when travelling by air. These rights help make your journey safer and more comfortable, and they apply to all flights departing from airports in the UK or EU. They are based on EC Regulation 1107/2006 and EC Regulation 261/2004.
Who is covered?
You are protected by these rules if your mobility is reduced because of a physical, sensory, intellectual or learning disability, a temporary injury, age related issues or any other condition that affects your ability to move. Airlines and airports must adapt their services to meet your needs.
Free special assistance at the airport
You are legally entitled to free assistance when travelling by air. This support is available both at the airport and on board.
Assistance can include helping you move through the airport, supporting you at security and passport control, helping you board or leave the aircraft, handling your luggage and providing an airport wheelchair. Airports must also be able to transport your own mobility aid where possible.
You should tell your airline or booking agent what help you need at least 48 hours before you travel. Once they receive this, they must pass your details to the airport at least 36 hours before your flight. If you forget to give notice, the airport must still try to help you, but you may have to wait longer.
Extra Protection During Delays or Cancellations
If your flight is delayed, cancelled or you are denied boarding, you have additional rights under EC Regulation 261/2004.
Airlines must give priority to passengers with reduced mobility, anyone travelling with them, certified assistance dogs and unaccompanied children. This means you should not be left behind when others are allowed to travel.
You are also entitled to care during disruptions. This includes food and drink, access to communication, accommodation if you need to stay overnight and transport between the airport and your accommodation. This support must be provided as soon as it is needed, whatever the length of the delay.
Last reviewed 10 April 2026
